Microsoft Dynamics 365 Support and Maintenance for your Business

Home
Support & Maintenance

Support & Maintenance

Experience the advantages of Akkomplish’ Microsoft Dynamics 365 support service. With our global presence we have crafted support and maintenance services to cater to the demands of our customers in various countries.

With our flexible approach and packages, we offer both ad-hoc support requests and comprehensive support packages which not just include functional and in system support but also cover your quick development requirements.

Our dedicated team of support experts are trained to provide prompt guidance, support and directions required by your team while using solutions. Our support specialists are fully up-to-date with the latest updates and technologies to ensure your organization can utilize the new and innovative features available with your ERP solution.

Our support process has four pillars:

Communication

We ensure our clients can reach our support team via multiple channels like dedicated support desk email, dedicated Microsoft Teams channel, support web site and phone calls.

Document each support and solution

We document each support case with details and record their solution to ensure similar queries are answered from the knowledge base built specifically with the past information for your organization.

Change management

We offer comprehensive change management to ensure that any long running task like version upgrade, migration or integration and development are fully documented, and a proper change management is implemented along with all required authorization from both organizations. This has enabled our clients to stay in control and informed with the process.

Tracking

We offer live tracking of support cases and change management tasks. Our clients can access the update at any time with up-to-date information.

Advantage of Choosing Akkomplish

Global presence and time zone availability

We are available near you or in your time zone to ensure you can reach our team during your business hours without any delay. This also offers you a unique advantage that we can work on your requests during your out of office hours for tasks which might cause business disruption like upgrades or deployment.

Expert team

Our support team is trained to provide up-to-date and reliable solutions and guidance to our clients. Our support team is backed by a team of highly experienced consultants and subject matter experts to quickly resolve any critical issues.

Well defined process

With our long-standing experience of supporting our customers we have well defined processes which will enable smooth transition to Akkomplish for support and services.